Refund policy
Last updated: August 17, 2026
At Life of Paw, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to make it right.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in its original packaging, where applicable.
- Not show signs of damage caused by misuse, improper handling, or normal wear and tear.
Certain products may not be eligible for return for hygiene or safety reasons. If an item is marked as final sale, it will not be eligible for return unless it arrives damaged or defective.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include your order number and clear photographs or video showing the issue. We will review the request and, where appropriate, offer a replacement or refund at no additional cost to you.
Change of mind
If you simply change your mind about a purchase, you may request a return within 30 days of delivery, provided the item meets our return conditions.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Original shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective item.
How to request a return
To request a return, contact us at:
[YOUR SUPPORT EMAIL]
Please include:
- Your order number
- The item you wish to return
- The reason for the return
- Photographs or video, where relevant
Please do not send an item back without first contacting us and receiving return instructions.